Raisepin Refund Policy
Rules for subscription cancellation, payment refunds, and unused credits in Raisepin.
Version dated May 5, 2026
1. General Terms
This Policy governs refunds for access to the Raisepin web service, subscriptions, plans, and credit packages.
Raisepin is a digital SaaS service. Access is provided through the user account and begins after plan activation, successful payment, or package crediting.
If applicable law grants the user broader refund rights, those mandatory rules prevail.
2. Subscription and Renewal Cancellation
- The user may cancel automatic subscription renewal through the payment portal or support.
- Cancellation of renewal does not delete the account and does not disable an already paid period unless the payment provider states otherwise.
- After the paid period ends, access may be limited to the basic mode if such mode is supported by the service.
3. When a Refund May Be Available
- The payment was charged by mistake or duplicated.
- The user paid for a plan, but paid features were not provided due to a service issue on the Raisepin side.
- A credit package was paid for but was not credited and was not used.
- The user contacted Raisepin before actual service provision began, where this applies to the payment and legal requirements.
- A refund is required by applicable law or confirmed by Raisepin support.
4. When a Refund May Be Declined
- The paid period has already started, access was provided, and the user actually used the service.
- Generation credits or publications were fully or partially used.
- The issue is caused by the user settings in third-party services, including Google, Pinterest, banks, or missing permissions.
- The user violated the public offer agreement, external platform rules, or security requirements.
- The request does not contain data needed to identify the payment and account.
5. Partial Refunds and Deadlines
Raisepin may consider a partial refund for an unused part of the period or unused credits where operationally and legally possible.
The recommended refund request period is 14 calendar days from the payment date. For mistaken charges or cases where the law sets another period, the statutory period applies.
6. How to Request a Refund
- Contact Raisepin support from the email used for the account.
- Provide the payment date and amount, selected plan or package, payment reference, or receipt if available.
- Describe the refund reason and attach screenshots if the request is related to a service issue.
- Refunds are made using the same payment method unless the payment provider or law requires another method.